Retail Operations Associate

Sample Coordinator

Johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. Johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men and boys. The brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands. The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active and family-oriented. 

Johnnie-O is a fast-growing multi-channel apparel company. We seek to attract highly motivated individuals that want to work as a team and share in the commitment, responsibility and discipline required to achieve our vision. Johnnie-O management philosophy is based on responsibility and mutual respect. We are a fun and dynamic bunch that are motivated in working to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. 

The Role
johnnie-O is looking for a Retail Operations Associate to join our Retail team! Our ideal candidate is
highly organized, detail-oriented, a team player, and has a solid understanding of retail store operations
and functions. The Retail Operations Associate plays a critical role in ensuring seamless daily operations
and serves as the primary point of contact for problem-solving, technical inquiries, and process
optimization. This individual works collaboratively with various cross-functional departments, including
store teams, e-commerce, wingmen/customer service, merchandising, accounting, and warehouse
logistics. The focus of this role is to uphold operational standards, enhance processes, and improve the
overall client experience.

Responsibilities
Daily Support:
• Manage daily, weekly, monthly, quarterly, and annual operational tasks and processes.
• Assist store teams with technical and operational challenges, providing timely support and
solutions.
• Oversee store supplies and manage ad hoc requests, including equipment needs. Fulfill requests
for branded supplies and ensure inventory levels are adequate.
• Manage and oversee all aspects of gift card operations.
• Handle ad hoc accounting tasks and reporting as needed.
• Perform additional responsibilities as assigned by the VP, Retail.
Training & System Support:
• Support the rollout of new systems, procedures, and policies; update the Operations Manual as
needed.
• With support of VP, Retail, ensure all retail store systems, including the point-of-sale system, are
running efficiently and address technical issues promptly.
• Provide ongoing training and support to ensure retail locations adhere to company standards.
Inventory Management:
• Analyze any sort of inventory discrepancies and promptly resolve (reduce inventory shrinkage).
• Oversee inventory management/control protocols and procedures.
• Organize and oversee annual physical inventories for all retail locations.

Location: Raleigh, NC

Position: Full Time

Reports To: VP of Retail

Skills/Qualifications
• Bachelor’s degree in business administration, retail management, or a related field (preferred).
• 1-2 years of experience in a retail environment.
• Apparel knowledge experience strongly preferred.
• Proficiency in Excel, and other MS applications preferred.
• Prior Experience with Full Circle, Blue Cherry or similar ERP a plus.
• Strong communication and interpersonal skills to foster collaboration with cross-functional
teams.
• Detail-oriented with a commitment to maintaining high operational standards.
• Dedication to delivering outstanding customer service and achieving operational excellence.
• Ability to multitask, prioritize and execute daily.
• Takes initiative to get things done, with a strong drive to improve current processes.

Benefits & Compensation
This role includes a travel component of approximately 5-10% to support new store openings, inventory
audits, and system updates.
Benefits & Compensation
• Salaried position plus bonus opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/Life Insurance benefits
• Employee discounts

Aside from a fun and unique working environment, johnnie-O offers a challenging career coupled with a
competitive compensation and benefits package. We value our employee’s time and efforts. Our
commitment to your success is enhanced by our competitive compensation and extensive benefits
package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous
time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a
generous employee discount. Casual dress policy, potential career growth and a family-oriented working
environment.

To apply for this exciting job opportunity, please send your resume to:
haley@johnnie-o.com

We appreciate your interest in our company and look forward to hearing from you!